The Centennial Station in Lacey, Wash., a suburb of Olympia, opened in 1993 following a six-year fundraising and lobbying effort by the citizens of Thurston County. Today, it is operated by dedicated volunteers who staff the station for all Amtrak Cascades (Vancouver, B.C.-Seattle-Portland-Eugene) and Coast Starlight (Seattle-Los Angeles) trains, answer questions about rail service and community attractions and assist customers with ground transportation.
NBC Nightly News recently interviewed some of the station volunteers, and you may watch the full program below:
Cities and towns across the country have discovered that station host volunteers are a wonderful way to staff their stations, represent their communities and provide travelers with a warm welcome. Check out our Station Host Volunteer Manual, which represents best practices as developed by the North Carolina Train Host Association, the Station Host Association of California and the Station Host Program in Kirkwood, Mo. The manual discusses a station host volunteer program constitution and bylaws; station host role; safety in and around the station; and general Amtrak policies. It also includes useful sample documents such as a station host application and station host log report. Case studies are also available.